Q1, How many days about the delivery time or receive time?
Answer: Most of costumes made after order created, so the delivery time is not just shipping days. It's Processing days(tailor time) + Shipping days.
Q2, When can I see tracking number?
Answer: You will receive tracking number email after costumes sent out.
Q3, How much shipping cost?
Answer: Shipping cost is $18 when order total lower than $300, FREE shipping when order total higher than $300.
Q4, How many shipping days?
Answer: Mostly 10 days, sometimes package selected for a routine customs inspection by the destination port authorities. This is a standard procedure applied to ensure compliance with local import regulations and security protocols, it will take longer shipping time in this case.
Q5, Can I exchange the size if the clothing doesn't fit?
Answer: Yes, you can exchange it(within 7 days) for a new size if it doesn't fit, but the return shipping cost paid by yourself. So please choose a right size when creating order. Also you can alter it by yourself.
Q6, Can I return the packages after 7 days?
Answer: Uh, sorry for that, if you want to return the costume, please contact us within 7 days after you receive the packages. Because cosplay costumes are special clothing.
Q7, If costume has problem of the quality, can I return it or get some refund after 7 days?
Answer: Yes, you can contact us anytime within 30 days if the item has quality problem.
Q8, What's the payment method?
Answer: Paypal, you also can pay it with card via Paypal.
Q9, Can you provide wholesale service, for example, order 50+ costumes?
Answer: Yes, you can contact us with more details in this condition.